Frequently AskedQuestions

WhatService is an AI-powered appointment management platform for health, beauty, and wellness businesses. It automates customer interactions via WhatsApp, Instagram, Facebook, and SMS — so your clients can book appointments 24/7 without any human intervention.

Not at all. WhatService is designed for business owners, not developers. You can set up your account, add your services, and connect your communication channels in minutes — no coding required.

WhatService supports WhatsApp Business, Instagram DMs, Facebook Messenger, SMS, and a custom booking website. All messages are centralized in a single inbox so you never miss a client.

Our AI agent is trained with your business information: services, pricing, availability, and policies. When a client messages you on any channel, the agent responds automatically, answers questions, checks real-time availability, and completes the booking — all in a natural conversation.

Yes. We offer a free trial so you can explore all features before committing to a plan. No credit card required to start.

Yes. Every business gets a professional booking site on its own subdomain (yourbusiness.whatservice.net). Clients can choose their service, professional, date, and time — no account registration needed.

The platform sends automatic reminders via WhatsApp, email, and SMS before each appointment. Clients can confirm, reschedule, or cancel directly from the reminder message.

Yes. You can upgrade or change your plan whenever you need. Changes take effect immediately and billing is adjusted proportionally.

Yes. We use SSL encryption, isolated databases per tenant, and follow industry-standard security practices. Your data and your clients' data are always protected.

Yes, on the Professional and Enterprise plans. Each location has its own professionals, schedules, and services. You can view consolidated or per-location reports.

Yes. The agent knows all your services, prices, and time slots. It can answer specific questions, suggest available appointments, and complete the full booking in one conversation.

The AI agent can hand off the conversation to a human operator when it detects the query needs personal attention. You can also configure business hours for live support.